Refund policy

We want you to be satisfied with your purchase. If you are not happy with your order, we offer returns and refunds under the following conditions:

 

• Timeframe:

  Returns and refund requests must be made within 7 days of delivery.

• Eligibility:

  The item must be unused, in its original condition, and returned in its original packaging.

• How to request a return or refund:

  Please contact us within the 7-day window at:

  botensc2@gmail.com

  Include your order number and a brief explanation of the request.

• Refunds:

  Once the returned item is received and inspected, approved refunds will be issued to the original payment method. Shipping costs are non-refundable unless the item arrived damaged or incorrect.

• Damaged or incorrect items:

  If your order arrives damaged or you received the wrong item, please contact us immediately at botensc2@gmail.com so we can resolve the issue.

 

We reserve the right to deny returns or refunds that do not meet the conditions above.